At WORLD SYNERGY TRAVEL we are committed to protecting your privacy.
Where ‘you’ are referred to in this policy, this shall mean you and every member of your party. You should ensure that all your party members have read this policy and agree that you may act on their behalf in dealing with us.
World Synergy Travel is an Eastern European incoming tour operator, with headquarters in Bucharest, Romania and a branch in Sofia, Bulgaria.
In relation with the data we collect and process through this website, WORLD SYNERGY TRAVEL is the data controller.
On any issue, including those pertaining to our policy of personal data protection, you may write us at the e-mail address [email protected] or you may call us at (+40) 31 101 30 31.
Whose personal data we are processing?
Our website is aimed at potential business partners as legal persons, so it is the data of their representatives, natural persons, that we are processing.
We are not processing personal data of natural persons participating to our tours as data controller but as data processor on behalf of our partners.
How we collect your data?
- when you put at our disposal your data by submitting us a message through the contact form on our website or through a direct email to the contact address indicated on the website, by subscribing to our newsletter and by filling in an Inquire form on our website to receive a commercial offer;
- we may also collect such data if you enter competitions, register for promotions, take part in surveys, provide us with feedback or make use of our ‘call you back’ facility.
Data collected, grounds and purposes of data processing
We collect the following personal data:
- Information from the logs of the web server
We are using a third-party server for hosting our website. Our web server automatically records the IP address you are using for accessing our website, as well as other information such as the pages you access, the channel of access to our website (for instance the website or URL from which you referred to our website) and the browser you are using.
This server is in Romania and your information is not transferred outside the European Economic Area.
Our hosting services provider collects and stores the server logs for ensuring the security of the IT network. This refers to the analysis of the log files for identifying and preventing unauthorized access to our network, blocking malware or DDOS attacks or other such unusual or suspect intrusions.
If we are not investigating a potentially suspect activity we and our hosting provider are not identifying you based on the information collected through the logs of the server.
Thus, registering the access to our website by using log files of the web server is a technical measure for ensuring an adequate level of security to protect the information collected through the website, as provided by art. 32 paragraph (1) of the GDPR.
We may also use these data for statistical purposes, in a non-individualized way, by analyzing the way our users interact with the website and its features. For instance, we analyze the number of visits and of single visitors to our website, the dates and hours of the visits, the location of the visitors and the used browser. We use this information as a feedback to improve our website by modifying its structure and content for a future better experience for the website users.
We process these data on the ground of legitimate interest.
- Information collected through cookies
Cookies are small software labels that are stored on your computer or other devices that you use to access the internet through your browser.
The cookies we use do not store any type of personal information, nor any type of information based on which you may be identified. These cookies allow us to offer you a better service. Some of them are strictly necessary for the proper running of the page, while other cookies allow to improve performance and your user experience.
We process these data on the ground of legitimate interest to ensure an adequate functioning of our website and of our online services.
For more information on the cookies we use and how to block them if you wish so, please consult our Cookies Policy.
- Data collected when you contact us
When you send an e-mail to the address indicated as contact on our website, we process your e-mail address and any other information included in that e-mail (such as your name, your phone number and the information included in the block signature).
We use a secure third-party provider for storing the e-mails you send to us.
We process these data on the ground of legitimate interest to answer your questions and messages and to keep track of our e-mail correspondence.
When you phone us, we collect your phone number and any other information you are providing to us during the phone conversation. We do not keep records of these phone conversations.
The information of your phone call such us the phone number, the date and hour of the call are processed by our phone services provider who is located in Romania.
We process these data on the ground of legitimate interest to answer your questions and to communicate to you.
- Website contact form
You may contact us by using our contact form on the website. When you submit a contact form to us, we collect your name, your e-mail address and your phone number, as well as any other information you include in the message.
If you do not fill in the compulsory information asked by the contact form, you will not be able to submit it and we cannot process your request.
We use a secure third-party provider for storing the messages you send to us.
We process these data on the ground of legitimate interest to answer your questions and messages.
- Using the Inquire facility in relation with our tour services
When you have an interest in one of our tours, our website provides the facility of addressing us an inquire for requesting a quote. When you send us an inquire you must fill in some data about your company, tour preferences but also some personal data of the company representative. This data refers to your name, e-mail address and phone number.
If you do not fill in the compulsory information asked by the inquire form, you will not be able to submit it and we cannot process your request.
We use a secure third-party provider for storing the inquires you send to us.
We process these data on the ground of legitimate interest to process your inquire and to send you a quote.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion.
The data collected when you subscribe to our newsletter is your e-mail address. We use a secure third-party provider for storing your e-mail as well as Mailchimp platform for sending the newsletter.
We process these data on the ground of your consent freely given when you subscribe for the newsletter on our website. At any time, you may unsubscribe and no longer receive our newsletter by clicking the unsubscribe link included in any newsletter message you have already received. Once you unsubscribed to our newsletter, we will erase your e-mail from our data-base.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
Data transfer to third parties
We transfer your data to third parties as indicated below.
- Transfer to our suppliers of services
We use the services of some third parties in order to be able to operate our business and to offer to our clients high quality services. They are data processor and process data on our behalf. These are:
- Phone services providers.
- E-mail and web hosting providers.
- Accountancy and/or Consulting services providers.
Your data is stored locally, in Romania, and it is not transferred outside the European Economic Area.
It may be possible, when the case is, to transfer your data for fiscal purposes. The invoices we issue or receive are transferred to our accountants for submitting the fiscal declarations. Also, occasionally, we may hire external consultants specialized on management, fiscal, judicial, public relations issues for getting advices on how to improve our business. We will transfer your data to these third parties only if it is necessary to this purpose.
We do not make public the identity of our service providers because of security and competitivity reasons. If you wish tough to know information about these providers please contact us directly on the e-mail and, if you have a legitimate interest of knowing this information, we will provide it to you.
In order to protect your data, through the contracts we sign with our partners, we make sure that the suppliers implement the proper security and organizational measures and comply with our data protection policy.
We transfer your data to these suppliers based on our legitimate interest of operating our business.
- Using your data for analytical and statistical purpose
We may use the services of some third parties for analytical and statistical purposes. An example in this sense is Google Inc., whose analytical services we are using (Google Analytics). Google Inc. uses IPs and information collected through cookies in order to provide analytical services. You may find out more about the way Google Inc. uses this information by consulting this page: https://www.google.com/policies/privacy/partners/. You may block Google Analytics by installing a specific plugin for your browser (see https://tools.google.com/dlpage/gaoptout).
We transfer your data based on our legitimate interest of operating our business.
- Transferring your data due to legal reasons
If we suspect a suspect behavior in relation to the data we process, we will notify the competent authorities such as police and, at their request, we will put at their disposal the data needed to start an investigation.
If we are involved in a legal proceeding with a third party or even with you, in order to participate in the proceeding, we will transfer data, at specific request, to the administrative or judicial court which is mediating/judging the proceeding.
We transfer the data based on the ground of our legitimate interest of protecting our company for crime and of defending ourselves against during legal proceedings.
Also, we will transfer your data to authorized public institutions where the law requires this or based on a court decision in this sense.
Data retention periods
Where possible, we set maximum retention periods for the data. In case this is not possible we set criteria for determining the retention period. Thus, we will keep your data taking into consideration the following:
- The purpose of using your data at present time and in the future;
- If we have a legal obligation to store your data for a certain amount of time;
- If we have your consent to keep processing your data;
- If there are any industry practices for data retention;
- The level of risks to your data, the costs to keep your data and the level of effort put into keeping your data;
- How hard it is to keep this data accurate;
- Relevant external circumstances, such as the nature of our relationship with you.
Security of your data
By using technical and organizational solutions such as storing the data on secure servers, using SSL technology for data transfer, limiting the access to your data only to authorized persons, having in place signed confidentiality agreements with the persons who are handling the data, verifying any person who requests access to data, we are dedicated to protecting your data at all time.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and sponsored links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Sensitive personal data
We do not collect and process sensitive personal data (such as race, political preferences and religious beliefs, genetic information, etc.). Please do not send us such data to us. If you send us by mistake or intentionally this type of data, we will delete them immediately.
We care about child privacy, which is at risk especially in the online environment. We do not collect intentionally or knowingly data from persons aged under 18. The data collected through website is set to be collected from potential business partners. In case we receive such data, we will inform, where possible, the parents and we will delete this data.
Under some restrictions, you have the following rights in connection with the processing of your personal data. You may exercise these rights by writing to us at this e-mail address: [email protected] .
Thus, your rights are the following:
- you have the right to access your data and to receive information on their processing;
- you have the right to ask for data correction;
- you have the right to be forgotten;
- you have the right to restrict the use of data;
- you have the right to receive your data in a portable fashion;
- you have the right to object to the data processing;
- you have the right to withdraw your consent in case it was given ;
- you have the right to not being subject to an automated decision process or profiling;
- you have the right to complain to a supervisory authority; the Romanian supervisory authority; has a complain form on its portal: www.dataprotection.ro.
In case you request access to your data, before releasing your data we will verify the identity of the persons who is making the request. This is for securing your data and to prevent frauds such as identity theft or unauthorized access to your data. In this sense, we may require from you copies of documents that prove your identity.